Privacy Policy
At Hornbill Herbs, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Personal information: Name, email address, phone number, billing address, and shipping address.
- Order information: Products purchased, order history, delivery details, and transaction status.
- Payment information: Payment method and transaction references. Card or payment credentials may be handled directly by third-party payment providers.
- Technical information: IP address, browser type, device information, website usage, and diagnostic data.
- Communication information: Messages, enquiries, feedback, and information you provide when contacting us.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange shipping, delivery, and order tracking.
- Process payments, refunds, and eligible cancellations.
- Respond to enquiries and provide customer support.
- Send order confirmations and important service notifications.
- Improve our website, products, customer experience, and security.
- Detect, prevent, and investigate fraud or unauthorised activity.
- Send promotional communications where permitted by law and, where required, with your consent.
- Meet applicable legal, tax, accounting, and regulatory obligations.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will seek consent before using non-essential cookies or similar technologies.
4. Sharing of Information
We do not sell your personal information as part of our ordinary business practices. We may share information with trusted third parties when necessary to operate our business, including:
- Payment gateways and payment service providers.
- Courier, shipping, and delivery partners.
- Website hosting, security, and technical service providers.
- Website analytics, advertising, and communication providers, where applicable.
- Professional advisers, auditors, or authorities when legally required.
These parties may process information according to their own privacy policies, contractual obligations, and applicable law.
5. Payments and Transaction Security
Online payments may be processed by third-party payment providers. We do not intend to store complete payment card details on our website unless a specific payment arrangement expressly requires it and is appropriately secured.
Please review the privacy and security information provided by your payment service provider before completing a transaction.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, recordkeeping, and legal compliance. Retention periods depend on the type of information and applicable requirements.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.
8. Your Privacy Rights
Subject to applicable law, you may be entitled to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.
To make a privacy-related request, contact us using the details listed on our website. We may need to verify your identity before responding. Some information may need to be retained where required by law.
9. Marketing Communications
If you receive promotional emails or messages from us, you may opt out using the unsubscribe instructions provided or by contacting our support team. We may still send essential communications relating to your orders or account.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.
11. Children's Privacy
Our website is intended for general customers and is not knowingly designed to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
12. International Data Processing
Some of our service providers may process or store information in locations outside your state or country. Where applicable, we will take steps required by law to ensure that such processing is handled appropriately.
13. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our business, website, services, or legal obligations. The revised version will be published on this page with an updated date.
14. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact Hornbill Herbs through the customer support email or phone number published on our website.