Refund & Cancellation Policy
At Hornbill Herbs, we want you to have a smooth and satisfying shopping experience. Please read our refund, return, and cancellation terms before placing an order.
1. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation requests can be considered only before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible. If the order has already been shipped, please contact us for guidance.
2. Return Eligibility
For hygiene, product quality, and safety reasons, fragrance products may not be eligible for return once opened or used, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.
If you receive a damaged, defective, or incorrect product, contact us promptly with your order details and clear photographs of the product and packaging.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please notify us as soon as reasonably possible after delivery. Include the following information:
- Your order number.
- A description of the issue.
- Photographs or videos showing the product and packaging, where applicable.
After reviewing your request, we will inform you whether a replacement, refund, or another suitable resolution is available.
4. Refund Approval
Refund requests are reviewed individually. If a refund is approved, the amount and method of refund will be communicated to you.
Refunds will generally be issued to the original payment method where supported. Processing time may vary depending on the payment provider and your bank.
5. Refund Processing Time
Once a refund is approved, we will initiate it within a reasonable processing period and provide any available confirmation. The time taken for the amount to appear in your account depends on your bank or payment service provider.
6. Non-Refundable Situations
A refund may not be available in situations such as:
- Products that have been opened or used, unless an applicable exception applies.
- Requests based solely on a personal fragrance preference after use.
- Damage caused by misuse, improper storage, or failure to follow product instructions.
- Requests that do not meet the applicable return or refund conditions.
These exclusions do not limit any rights you may have under applicable consumer protection laws.
7. Return Shipping
If a return is approved, our support team will explain the return procedure and whether return shipping costs apply. Do not send products back before receiving return instructions from us.
8. Cash on Delivery Orders
For eligible Cash on Delivery orders, any approved refund method and required details will be communicated by our support team. We may request bank or other payment details necessary to process the refund securely.
9. How to Request a Refund
To request a cancellation, return, or refund, contact us using the customer support details published on our website. Please include your order number and the reason for your request so we can assist you.
10. Policy Updates
Hornbill Herbs may update this policy from time to time. Changes will be published on this page and will apply in accordance with applicable law.
11. Contact Us
For questions about cancellations, returns, or refunds, please contact Hornbill Herbs through the support email or phone number listed on our website. +9192490 39552